Patient Rights Unit

PATIENT RIGHTS

RIGHTS OF THE PATIENT AND THEIR RELATIVES

Right to benefit from services

Every individual who applies to our hospital has the right to benefit from all services, regardless of language, religion, race or sect, and to be informed about the diagnosis and treatment opportunities offered by our hospital and how to access these services. While the patient is in the diagnosis or treatment process in a center with which our institution or institution has contracted, he may request the continuation of his procedures in another institution.

Right to information and approval

Our patients have the right to receive full information in a language that they can understand, including the proposed medical interventions and the potential risks or benefits of each intervention, the alternatives of the proposed interventions, the result of not having treatment, and the process to proceed with. Our patients have the right to decide on the treatment to be applied after informing them about the risk of serious side effects, risk of death, problems with convalescence, and chance of success, apart from medical and legal obligations. If our patient exercises this right, he/she is deemed to have accepted that he/she approves the procedures to be performed. Our patients have the right to receive information about the correct assessment and treatment of pain. Our patients and their families have the right to receive information about how they choose to donate organs and other tissues. Our patients and their families have the right to be informed about how they can participate in clinical research and experiments carried out in the hospital, and our patients who agree to participate have the right to receive information about how they will be protected. Our patients can examine the medical records containing information about their health status, directly or through their attorney or legal representative, and take a copy. These records can only be viewed by those directly involved in the patient's treatment. Except for the cases required by the measures to be taken by the competent authorities according to the provisions of the relevant legislation and the nature of the disease; The patient may request that he or his family or relatives not be informed about his or her health status.

The right to familiarize, select and change the personnel

Our patients have the right to know, choose and change the identities, duties and titles of the physicians, nurses and other health personnel responsible for their own treatment. When the rights to choose the personnel, change the doctor and request consultation are exercised, the difference in fees determined by the legislation is borne by the patient using these rights.

The right to choose and change institutions  

Our patients have the right to choose and change the health institution and organization, provided that the procedures and conditions stipulated by the legislation to which they are subject to are complied with. The patient can change the health institution, provided that it is in accordance with the referral system determined by the legislation. However, it is essential that the patient's physician be informed about whether changing the institution will endanger life and whether the disease will worsen, and that there should be no medical inconvenience in changing the health institution in terms of life-threatening conditions. Except for emergency cases, those who are affiliated with any social security institution and do not comply with the referral chain stipulated by the legislation, cover the wage differences by themselves.

Right to refuse and stop treatment

Except for legally obligatory cases, the patient has the right to refuse or stop the treatment that is planned or is being applied. However it is the patient's responsibility in case of negative consequences that may arise. The possible consequences of the patient's refusal of treatment are explained by the physician and a written document is obtained showing that it is understood. If the patient refuses the treatment with a document, he is dismissed from our institution. A patient who previously refused treatment has the right to receive the necessary medical care and treatment in case of re-applying.

Right to privacy

Our patients have the right to receive services in a private environment throughout the entire treatment process. The health status, medical condition and all personal information of all individuals who apply to our hospitals are kept confidential even after death. This information about the patient can be disclosed upon consent of the patient or the final request of the court.

The right to be respected

Our patients have the right to be examined and treated in a respectful, compassionate and friendly manner at all times and under all circumstances, while protecting their personal reputations.

Patients right to ask for consultation (Second opinion)

Our patients have the right to call a consultant physician for their diagnosis and treatment. The consultant physician recommends the treatment, but the patient's first physician approves the procedure.

The right to fulfil religious duties

Our patients have the right to freely fulfil their religious obligations, regardless of their religious differences and as long as they do not interfere with treatment. To the extent available, at the patient's own request or for the patient in agony, the patient's legally authorized representative has the right to bring in a clergyman to indoctrinate and pray according to the patient's religious needs.

Right to safety and security

Everyone has the right to expect and demand to be safe in a health institution. Necessary measures are taken by our hospitals to protect and ensure the safety of life and property of patients and relatives such as visitors and companions. Our patients have the right to request additional protection if they need it, provided that they pay the price, apart from the security provided by our hospital. Appropriate protective measures have been taken in our hospital for children, disabled individuals and the elderly (alone, in need of care, unaccompanied).

Right to have visitors and companions

Our patients have the right to accept visitors and have companions in accordance with the procedures and principles determined by our hospital.

Right to express complaints/opinions and suggestions

The patient has the right to initiate, review and finalize the complaint processes and be informed of the result. Our patients have the right to report their patient rights complaints to the relevant Patient Rights Unit, administrative officer or the Ethics Committee of our hospital, provided that the right to apply to the relevant professional organizations and courts is reserved in accordance with the law numbered 6023. The patient has the right to apply to the highest administrative supervisor of the place where the health institution is located, if there is no solution by the relevant administrative authorities or ethical committees or if he does not accept a solution provided for his complaints. The patient also has the right to apply to the judiciary for his legal rights.

Rules and practices of the health institution

Our patients have the right to be informed about the hospital rules and practices to be applied to them. The patient has the right to request the correction of the data related to the disease and treatment process in case where the data does not comply with the original in the medical records.

Examination and treatment fees

Our patients have the right to learn the treatment service fees before the treatment and to request and receive a clear and detailed invoice of the fees paid for the service they receive afterwards.

RESPONSIBILITIES OF THE PATIENT AND THEIR RELATIVES

Providing informing

The patient should give full and accurate information to the physicians and nurses who are responsible for providing medical services, about their current complaints, previous illnesses, whether they were hospitalized during these illnesses, the treatments applied, the drugs they used, and their health. The patient should notify the attending physician of any unexpected changes in his condition during and after treatment.

Following recommendations

Our patient is also obliged to comply with the treatment plan recommended by the physician responsible for his treatment and to accept the fulfilment of the care plan by the relevant health personnel in line with the physician's instructions.

Refusing the planned treatment

Our patient is responsible for the consequences of refusing the treatment planned by his/her physician.

Compliance with the rules of the health organization

Our patients are responsible for complying with the rules and practices of our healthcare institution.

Showing respect

Our patients are responsible for acting in accordance with the measures and rules to be taken by the hospital in disturbing situations such as noise, visitors and smoke that endanger the patients and their relatives in the healthcare institution.

Infection control

Our patients and relatives are responsible for being sensitive to all the measures recommended to them in order to prevent the spread of infectious diseases.

PATIENT VISITOR

Our patients are responsible for accepting as few visitors as possible at the same time, not bringing food or drink, not using other patients' belongings, and complying with hospital visiting hours. When a visit ban is required due to the clinical condition of our patients, this should be followed and the visit should not be insisted on. In some special treatment areas such as Intensive Care Units, visits are subject to the permission of the responsible physicians and the visiting rules may be applied differently.